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Warranty Policy

1. Warranty Coverage Overview

Ramblewood Green warrants to the original retail purchaser that Ramblewood Green kitchen cooktops are free from defects in materials and workmanship under normal household use:

• Induction Cooktops: Covered under a 2-Year Limited Warranty from the original date of purchase.

• Gas & Electric Cooktops: Covered under a 1-Year Limited Warranty from the original date of purchase.

During the applicable warranty period, Ramblewood Green will, at its option, either repair or replace any defective product or component at no charge for parts or labor, provided the installation and usage comply with the manufacturer's user manual and local building/electrical/gas safety codes.

2. Professional Installation Requirement

This warranty is contingent upon proper installation:

• Certified Technician: Cooktops must be installed by a licensed or certified technician in accordance with state, provincial, and local codes.

• Electrical / Gas Compliance: Power connections (e.g., 220V/240V AC lines) or gas supply lines must be connected according to standard regulations.

• Gas cooktops, a gas leakage test must be performed immediately after installation and before the gas supply is turned on. Failure to follow these procedures may result in safety hazards or equipment damage.

• Voiding Condition: Improper installation, self-installation violating safety codes, or failure to follow manual instructions will void all warranty claims.

3. Glass Panel Coverage & Transit Damage Rules

• Glass Panel Exclusion: The ceramic glass cooktop surface is strictly excluded from general warranty coverage after installation. Damage to glass resulting from thermal shock, impact, heavy cookware drops, scratching, or improper cleaning is not covered.

• Shipping & Unboxing Exception: Ceramic glass panel damage is covered only if it occurred during initial shipping/transit to the customer. To qualify:

  1. The damage must be discovered immediately upon opening the original delivery box.

  2. The damage must be reported to Ramblewood Green Customer Support within 72 hours of delivery.

  3. Clear photographs of the shipping box, packaging materials, and damaged glass panel must accompany the claim.

4. What Is Excluded (Limitations & Exclusions)

This limited warranty does not cover:

• Post-Delivery Glass Damage: Any cracks, chips, or scratches occurring after successful delivery and inspection.

• Improper Use & Maintenance: Failure to operate, clean, or maintain the unit in accordance with the provided user manual.

• Thermal Shock / Impact: Glass cracking caused by sudden temperature changes, dropped heavy items, or improper cookware usage.

• Accidental Damage & Natural Disasters: Fires, floods, power surges, electrical fluctuations, or acts of God.

• Unauthorized Alterations or Repairs: Repairs, modifications, or power cord/burner replacements performed by non-certified technicians.

• Commercial or Non-Residential Use: Use of the appliance in commercial, industrial, or institutional settings (appliances are designed for domestic household use only).

• International Purchases: Products shipped or used outside the country of primary sale (US/Canada) are not eligible for manufacturer warranty service.

5. Return Procedure & Customer Service Responsibilities

If a unit requires warranty service or depot evaluation:

1. Uninstallation: The customer is solely responsible for safely uninstalling and removing the cooktop from cabinetry or countertops prior to shipping.

2. Depot Shipping Location: Warranty repairs and technical evaluations are performed exclusively at our central service center in Denver, Colorado.

3. Freight & Insurance: The customer is responsible for all shipping charges, packaging costs, and transit insurance required to ship the unit to the Denver, Colorado service facility.

4. Transit Protection: The cooktop must be packed securely in its original packaging (or equivalent protective packaging). Ramblewood Green is not liable for damage incurred during shipment to the repair center.

5. Return Shipping: If the defect is covered under warranty, Ramblewood Green will pay for standard return shipping back to the customer once repair or replacement is complete.